eis.net.au wiki - User contributions [en]

ContactUs

2026-06-10T00:25:41Z

Ernie:

Elu Information Systems Pty Ltd. T/A eis.net 
ABN 15080110809

PO Box 88 
MOOROOKA 
QLD 4105 

;Phone (07) 3229 9044 

Product info email '''contact@eis.net.au'''

Technical Support email '''support@eis.net.au'''

Accounts email '''accounts@eis.net.au'''

ContactUs

2026-06-10T00:23:54Z

Ernie:

Elu Information Systems Pty Ltd. T/A eis.net 
ABN 15080110809

PO Box 88 
MOOROOKA 
QLD 4105 

;Phone (07) 3229 9044 

Product enquiries email '''enquiries@eis.net.au'''

Technical Support email '''support@eis.net.au'''

Accounts enquiries email '''accounts@eis.net.au'''

ContactUs

2026-06-10T00:23:11Z

Ernie:

Elu Information Systems Pty Ltd. T/A eis.net 
PO Box 88 
MOOROOKA 
QLD 4105 

;Phone (07) 3229 9044 
;ABN 15080110809

Product enquiries email '''enquiries@eis.net.au'''

Technical Support email '''support@eis.net.au'''

Accounts enquiries email '''accounts@eis.net.au'''

MacOS X Mail

2026-01-29T01:31:33Z

Ernie:

These screen shots will show you how to create a new email account for older versions of MacOS X '''Mail'''.

* Click on the '''Mail''' icon in the dock panel at the bottom of your screen.

[[Image:OSX_Mail_dock.png]]

* Select '''Add Account''' from the '''File''' menu

[[Image:OSX_Mail_add.png|400px]]

* Set the '''Account Type:''' to '''POP''' from the menu
* Type in you '''Full Name:'''
* Type in you '''Email Address:'''
* Click the '''Continue''' button

[[Image:OSX_Mail_general.png|400px]]

* Type '''pop.eis.net.au''' into the '''Incoming Mail Server:''' field
* Fill in your '''User Name:''' and '''Password:'''
* Click the '''Continue''' button

[[Image:OSX_Mail_incoming.png|400px]]

* Make sure the '''Authentication:''' is set to '''Password''' as shown
* Click the '''Continue''' button

[[Image:OSX_Mail_incoming_security.png|400px]]

* Type '''mail.eis.net.au''' into the '''Outgoing Mail Server:''' field
* Click the '''Continue''' button

[[Image:OSX_Mail_outgoing.png|400px]]

* Check the '''Account Summary''' to see if it look like the sample
* Click the '''Continue''' button

[[Image:OSX_Mail_summary.png|400px]]

* Click the '''Done''' button

[[Image:OSX_Mail_done.png|400px]]

For newer versions of Mac Mail use the following server settings.

EMAIL SETTINGS

2026-01-29T01:29:18Z

Ernie:

[[Image:Mail_icon.png|right]]

'''Apple IOS'''
* [[IOS 7]]

'''MacOS X'''
* [[MacOS X_Mail|Mail]]

'''Windows'''
* [[Outlook]]

'''Ubuntu - Linux'''
* [[Evolution]]

MacOS X Mail

2026-01-29T01:27:04Z

Ernie:

These screen shots will show you how to create a new email account for MacOS X '''Mail'''.

* Click on the '''Mail''' icon in the dock panel at the bottom of your screen.

[[Image:OSX_Mail_dock.png]]

* Select '''Add Account''' from the '''File''' menu

[[Image:OSX_Mail_add.png|400px]]

* Set the '''Account Type:''' to '''POP''' from the menu
* Type in you '''Full Name:'''
* Type in you '''Email Address:'''
* Click the '''Continue''' button

[[Image:OSX_Mail_general.png|400px]]

* Type '''pop.eis.net.au''' into the '''Incoming Mail Server:''' field
* Fill in your '''User Name:''' and '''Password:'''
* Click the '''Continue''' button

[[Image:OSX_Mail_incoming.png|400px]]

* Make sure the '''Authentication:''' is set to '''Password''' as shown
* Click the '''Continue''' button

[[Image:OSX_Mail_incoming_security.png|400px]]

* Type '''mail.eis.net.au''' into the '''Outgoing Mail Server:''' field
* Click the '''Continue''' button

[[Image:OSX_Mail_outgoing.png|400px]]

* Check the '''Account Summary''' to see if it look like the sample
* Click the '''Continue''' button

[[Image:OSX_Mail_summary.png|400px]]

* Click the '''Done''' button

[[Image:OSX_Mail_done.png|400px]]

IOS 7

2026-01-29T01:18:26Z

Ernie:

''' Settings for Apple IOS 7 onwards only applicable for @eis.net.au email accounts'''

* '''Tap on the Settings app. '''

* 1. Find ''' "Mail, Contacts, Calendars" '''

* 2. Create new email account
Tap '''Add Account'''
Tap '''Other'''
Tap '''Add Mail Account'''

3. Enter sender name
Tap '''Name''' and key in the name you want to use as sender name in your email.

4. Enter email address
Tap '''Email''' and '''key in your email address''''

5. Enter password
Tap '''Password''' and key in the password for your email account.

6. Enter account name
Tap '''Description''' and key in the required name.
Tap '''Next'''
If the display tells you that your email account has been set up, follow the instructions on the display
to select more settings and finish the setup.

7. Select server type
Tap '''POP'''

8. Enter incoming server
Tap '''Host Name''' below '''INCOMING MAIL SERVER'''
Key in '''mail.eis.net.au''' as your incoming server.

9. Enter username
Tap '''Username''' below '''INCOMING MAIL SERVER''' and key in the username for your email account.

10. Your outgoing settings should use the server of your phone service provider. eg. Optus, Telstra, Vodafone etc.
We will use Optus as an example, there should be instructions with your SIM card or on the phone providers web site.

Tap "'''Host Name''' below '''OUTGOING MAIL SERVER''' and key in smtp.optusnet.com.au

11. Enter username and password for outgoing server
Tap '''Username''' below '''OUTGOING MAIL SERVER''' and key in your username of your email´s outgoing server.
Tap '''Password''' below '''OUTGOING MAIL SERVER''' and enter the password of your email´s outgoing server.

12. Save information
Tap '''Save'''

13. Select email account
Tap the name of the email account you've just set up.

14. Turn off encryption of outgoing email
Tap '''SMTP''' below '''OUTGOING MAIL SERVER'''
Tap the field below '''PRIMARY SERVER'''
Tap the indicator next to '''Use SSL''' until the function is turned '''off'''

15. Turn off password encryption
Tap '''Authentication'''
Tap '''Password'''
Tap '''Back'''

16. Enter outgoing port
Tap '''Server Port'''
Key in '''25''' and tap '''Done'''

17. Turn off encryption of incoming email
Tap the name of the email account you've just set up.
Tap '''Advanced'''
Tap the indicator next to '''Use SSL''' until the function is turned '''off'''

18. Turn off password encryption
Tap '''Authentication'''
Tap '''Password'''
Tap '''Advanced'''

19. Enter incoming port
Tap '''Server Port''' and key in 110
Tap the name of the email account you've just set up.
Tap '''Done'''

20. Select settings for retrieval of new email
Tap '''Fetch New Data'''
Tap the indicator next to '''Push''' to turn push email on or off.
If you turn off push email:
Tap the required period or Manually.
To select settings for a specific email account:
Tap the required email account.
Tap '''Fetch or Manual'''
Tap '''Back'''
Tap '''Mail'''

21. Return to the home screen
Tap the '''Home''' key to return to the home screen.

News

2025-12-29T00:59:10Z

Ernie:

''' XMAS BREAK 2025 '''
24/12/2025

Our office will be closed for the Christmas/New Year break, from 24/12/2025 until 4/1/2026.
Hope you have a lovely festive season.

''' TROPICAL CYCLONE ALFRED '''
4/03/2025

Tropical cyclone Alfred is expected to hit Brisbane in 2 days time, apparently this is the first cyclone to do so since 1956.
Expect Internet and power outages to increase. Take care.

News

2025-12-29T00:58:47Z

Ernie:

''' XMAS BREAK 2025 '''
24/12/2025

Our office will be closed for the Christmas/New Year break, from 24/12/2025 until 5/1/2026.
Hope you have a lovely festive season.

''' TROPICAL CYCLONE ALFRED '''
4/03/2025

Tropical cyclone Alfred is expected to hit Brisbane in 2 days time, apparently this is the first cyclone to do so since 1956.
Expect Internet and power outages to increase. Take care.

News

2025-03-04T00:59:21Z

Ernie: Replaced content with "''' TROPICAL CYCLONE ALFRED ''' 4/03/2025 Tropical cyclone Alfred is expected to hit Brisbane in 2 days time, apparently this is the first cyclone to do so since 1956. Ex..."

''' TROPICAL CYCLONE ALFRED '''
4/03/2025

Tropical cyclone Alfred is expected to hit Brisbane in 2 days time, apparently this is the first cyclone to do so since 1956.
Expect Internet and power outages to increase. Take care.

Application Forms

2024-04-16T03:49:01Z

Ernie:

Below are download links to our application forms as pdf files.

Print out the form for the services you require, fill it in and email to apply@eis.net.au.

If you have any questions, please do not hesitate to [[ContactUs | contact us]].

'''Hosting Services'''

[http://www.eis.net.au/pages/applications/databasewebhosting.pdf Database Web Hosting MySQL/FileMaker]

[http://www.eis.net.au/pages/applications/Domainreg.pdf Domain Name Registration]

[http://www.eis.net.au/pages/applications/domain_hosting.pdf Domain Hosting]

[http://www.eis.net.au/pages/applications/mailonlywebhost.pdf Mail Only account]

[http://www.eis.net.au/pages/applications/BlueQuartz_web_hosting.pdf Businsess Web Hosting]

[http://www.eis.net.au/pages/applications/starter_web-hosting.pdf Starter Web Hosting]

News

2023-12-19T14:19:34Z

Ernie:

''' XMAS NEW YEAR 2023 '''
20/12/2023

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the December 22nd. 2023, to Tuesday January 2nd.2024. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' FAKE SUPPORT EMAILS'''
10/12/2022

Another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend to be alerts that your account is locked, or your mail box has run out of space etc

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, that will show you all the servers the message passed through to get to eis.net.au, and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2022-12-19T23:46:45Z

Ernie:

''' XMAS NEW YEAR 2022 '''
20/12/2022

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 23rd. of Dec. 2019 to Thursday Jan 3rd. 2023. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' FAKE SUPPORT EMAILS'''
10/12/2022

Another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend to be alerts that your account is locked, or your mail box has run out of space etc

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, that will show you all the servers the message passed through to get to eis.net.au, and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

Outlook

2021-04-07T04:51:58Z

Ernie:

[[Image:outlook_XP1.jpg|400px]]

[[Image:outlook_XP2.jpg|400px]]

[[Image:outlook_XP3.jpg|400px]]

[[Image:outlook_XP4.jpg|400px]]

[[Image:outlook_XP5.jpg|400px]]

[[Image:outlook_XP6.jpg|400px]]

[[Image:outlook_XP7.jpg|400px]]

[[Image:outlook_XP8.jpg|400px]]

[[Image:outlook_XP9.jpg|400px]]

[[Image:outlook_XP10.jpg|400px]]

[[Image:outlook_XP11.jpg|400px]]

For newer versions of Outlook this short Microsoft video shows how to find the email settings.

https://www.youtube.com/watch?v=cP49wkd6Ml8

News

2020-12-30T01:29:00Z

Ernie:

''' FAKE SUPPORT EMAILS'''
10/12/2020

Another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend to be alerts that your account is locked, or your mail box has run out of space etc

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, that will show you all the servers the message passed through to get to eis.net.au, and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-12-30T01:27:27Z

Ernie:

''' FAKE SUPPORT EMAILS'''
10/12/2020

Another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend to be alerts that your account is locked, or your mail box has run out of space etc

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, and that will show you all the servers the message passed through to get to eis.net.au and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-12-30T01:26:33Z

Ernie:

''' FAKE SUPPORT EMAILS'''
10/12/2020

Another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend your account is locked or you mail box has run out of space.

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, and that will show you all the servers the message passed through to get to eis.net.au and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-12-30T01:25:56Z

Ernie:

''' FAKE SUPPORT EMAILS'''
10/12/2020

Another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency again, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend your account is locked or you mail box has run out of space.

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, and that will show you all the servers the message passed through to get to eis.net.au and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-12-30T01:25:40Z

Ernie:

''' FAKE SUPPORT EMAILS'''
10/12/2020

Just another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency again, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website. They usually pretend your account is locked or you mail box has run out of space.

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.

Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, and that will show you all the servers the message passed through to get to eis.net.au and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-12-30T01:24:06Z

Ernie:

''' FAKE SUPPORT EMAILS'''
10/12/2020

Just another reminder about fake emails that pretend to be from support @ eis.net.au or some other administrative address. These emails are increasing in frequency again, their objective is to make you disclose your email username and password, or click on some link that takes you to a malicious website.

You will never receive an automated email from eis.net.au asking for you to disclose your password. That's a sure sign it's a fake.
Most of these emails originate from overseas, eg. if you attempt to reply to it, the address will usually not be an @eis.net.au address.
You can always view the real address where a suspicions email came from by selecting "view headers" in your email program, and that will show you all the servers the message passed through to get to eis.net.au and you can follow the trail back to the source of the message.

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-10-08T23:51:32Z

Ernie:

''' POWER OUTAGE'''
2/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-10-08T23:51:11Z

Ernie:

''' POWER OUTAGE'''
8/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-10-08T23:10:02Z

Ernie:

''' POWER OUTAGE'''
10/10/2020

We have been informed by the Body Corporate of 344 Queen Street Brisbane, that power to the building will be isolated from 8pm Saturday the 10th of October to upgrade the electrical services. Power is expected to be restored to the building by 6am Sunday October 11. Expect some access to email and websites may not to be available during this window.

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

EMAIL SETTINGS

2020-09-30T12:58:22Z

Ernie:

[[Image:Mail_icon.png|right]]

'''Apple IOS'''
* [[IOS 7]]

'''MacOS 9'''
* [[Eudora]]
* [[Netscape4]]

'''MacOS X'''
* [[MacOS X_Mail|Mail]]
* [[Entourage]]

'''Windows'''
* [[Outlook Express]]
* [[Outlook]]
* [[Windows_Mail_vista]]

'''Ubuntu - Linux'''
* [[Evolution]]

EMAIL SETTINGS

2020-09-30T12:58:08Z

Ernie:

[[Image:Mail_icon.png|right]]

'''Apple IOS'''
* [[IOS]]

'''MacOS 9'''
* [[Eudora]]
* [[Netscape4]]

'''MacOS X'''
* [[MacOS X_Mail|Mail]]
* [[Entourage]]

'''Windows'''
* [[Outlook Express]]
* [[Outlook]]
* [[Windows_Mail_vista]]

'''Ubuntu - Linux'''
* [[Evolution]]

Support

2020-09-30T12:57:40Z

Ernie:

'''GETTING HELP'''

You can call our support staff between 8.30am and 6.30pm. So if you have problems with your internet connection or your e-mail account, please do not hesitate to call us at eis.net, our staff will be happy to help you out. :)

Brisbane '''07 3229 9044'''
You can also email our technical staff any time at '''support@eis.net.au''' with questions or fault reports. Please include your username or ADSL service(FNN) number in the email as well as means of contacting you, such as a phone number or your main email address.

'''[[EMAIL SETTINGS]]'''

For various operating systems.

'''[[homepage |HOMEPAGE HELP]]'''

How to get your personal homepage online at http://users.eis.net.au

News

2020-09-26T09:04:11Z

Ernie:

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

The openwebmail service will still remain available for a while at openwebmail.eis.net.au it wont be receiving any new mail from the outside world.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-09-26T08:42:15Z

Ernie:

''' OPENWEBMAIL REMOVAL'''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-09-26T08:41:57Z

Ernie:

''' OPENWEBMAIL REMOVAL''
15/9/2020

We are in the process of upgrading mail.eis.net.au to support modern security protocols.

This will necessitate the removal of the openwebmail webmail program as it required some security hacks to run on modern versions of the Perl scripting language that it is written in.

There are still a handful of people using openwebmail, who need to start using the roundcube webmail program instead. Roundcube has way more features, a cleaner, less clunky interface, the only reason I can see for using openwebmail is people have bookmarked the URL so they never see the roundcube login.

We will be sending out notices to those people.

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-07-24T21:48:08Z

Ernie:

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It sends a daily summary email of the suspected SPAM emails it has quarantined that day.

There are 4 options.
Blacklist, Whitelist - if you are expecting more emails from the same, or
Deliver, Delete - if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-07-24T21:45:36Z

Ernie:

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway software.

It gives a nightly summary email of the quarantined spams with 4 options.
Blacklist, Whitelist if you are expecting more emails from the same, or Deliver and Delete if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-07-24T21:45:10Z

Ernie:

''' NEW MAIL GATEWAY'''
15/7/2020

We are testing a new incoming mail filtering gateway using the Proxmox Mail Gateway.
It gives a nightly summary email of the quarantined spams with 4 options.
Blacklist, Whitelist if you are expecting more emails from the same, or Deliver and Delete if it's a once off email.

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-05-15T10:28:03Z

Ernie:

''' POWER COMPANY WORKS - OUTAGE'''
15/5/2020

There will be a short power outage on some services between 10pm and 11:30pm this evening as the power company conducts some repairs.

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2020-03-30T06:18:48Z

Ernie:

''' COVID-19 VIRUS '''
22/03/2010

The eis.net offices are closed at the moment, with staff working from home because of the coronavirus.
No timeline on how long we have to do this, I presume many of you are in the same situation.
In case people don't know much about the virus, here is a youtube video that explains the basics
https://www.youtube.com/watch?v=BtN-goy9VOY

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2019-12-23T23:29:52Z

Ernie:

''' XMAS NEW YEAR 2019 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2019-12-23T23:29:23Z

Ernie:

''' XMAS NEW YEAR 2018 '''
22/12/2019

The eis.net offices will be closed for the Xmas New Year break from Tuesday afternoon the 24th. of Dec. 2019 to Thursday Jan 2nd. 2020. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2018-12-18T23:56:04Z

Ernie:

''' XMAS NEW YEAR 2018 '''
18/12/2018

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 21st. of Dec. 2018 to Wednesday Jan 2nd. 2019. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours, if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you used the password, only the place they stole it from, which gives you a good chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2018-12-18T23:54:33Z

Ernie:

''' XMAS NEW YEAR 2018 '''
18/12/2018

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 21st. of Dec. 2018 to Wednesday Jan 2nd. 2019. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the same format, presenting your email address, and showing some password you have used on a forum or other compromised service, possibly years ago, then claiming that they have videos of you watch porn or some other nonsense, finally demanding a ransom payable in Bitcoin.

Don't respond to these emails, check the password they have of yours and if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you uses the password, only the place they stole it from, which gives you the chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2018-12-18T23:51:56Z

Ernie:

''' XMAS NEW YEAR 2018 '''
18/12/2018

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 21st. of Dec. 2018 to Wednesday Jan 2nd. 2019. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' RANSOM EMAILS '''
17/12/2018

We have had several people report a new wave of ransomware emails coming in, they typically share the format of presenting your email address, and some password you have used on a forum or other compromised service, and then claiming that they have videos of you watch porn or some other nonsense, and demanding a ransom payable in Bitcoin. Don't respond to the email, check the password they have of yours and if it is the same as one you are currently using somewhere, go and change it a.s.a.p. Remember, these people don't know all the places you uses the password, only the place they stole it from, which gives you the chance to go and change it.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2018-12-18T23:45:31Z

Ernie:

''' XMAS NEW YEAR 2018 '''
18/12/2018

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 21st. of Dec. 2018 to Wednesday Jan 2nd. 2019. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2018-12-18T23:45:01Z

Ernie:

''' XMAS NEW YEAR 2017 '''
18/12/2018

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 21st. of Dec. 2018 to Wednesday Jan 2nd. 2019. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. If you have any problems, leave a message with your contact details and we will get back to you.

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22nd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2018-05-15T04:56:29Z

Ernie:

''' MAINTENANCE '''
15/5/2018

There will be a short outage this evening to perform maintenance on the firewall router at 344 Queen St.
Should only be a 10min interruption.

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22rd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2017-12-06T01:10:15Z

Ernie:

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22rd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' NBN HFC ROLLOUT SUSPENDED '''
1/12/2017

NBNco has informed us they have suspended the roll out of new NBN services on their Hybrid Fibre Coaxial (HFC) network due to some technical issues for 6-9mths. This is quite a surprise to the industry as I know a lot of customers were looking forward to getting NBN on HFC to replace their ADSL services. Hopefully NBNco will sort out the problems sooner and resume the HFC roll out.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2017-12-06T01:10:00Z

Ernie:

News

2017-12-06T01:03:41Z

Ernie:

''' XMAS NEW YEAR 2017 '''
6/12/2017

The eis.net offices will be closed for the Xmas New Year break from Friday afternoon the 22rd. of Dec. 2017 to Tuesday Jan 2nd. 2018. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2017-06-01T00:55:49Z

Ernie:

''' XMAS NEW YEAR 2016 '''
6/12/2016

The eis.net offices will be closed for the Xmas New Year break from Friday the 23rd. of Dec. 2016 to Tuesday Jan 3rd. 2017. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2016-12-06T03:04:48Z

Ernie:

''' XMAS NEW YEAR 2016 '''
6/12/2015

The eis.net offices will be closed for the Xmas New Year break from Friday the 23rd. of Dec. 2016 to Tuesday Jan 3rd. 2017. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

News

2016-12-06T03:04:24Z

Ernie:

''' XMAS NEW YEAR 2016 '''
6/12/2015

The eis.net offices will be closed for the Xmas New Year break from Friday the 23rd. of Dec. 2015 to Tuesday Jan 3rd. 2017. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically.

''' SPF EMAIL TAGGING '''
14/05/2016

We are gradually adding a new tag to the subject of some incoming emails which says [SPF:fail]
When you see that in the subject, it means the email didn't arrive from a mail server that was authorized to send emails from the domain name that it claims to be from.

The real owner of the domain didn't want the email blocked, just tagged. For the technically inclined, you can read more about Sender Policy Framework (SPF) here https://en.wikipedia.org/wiki/Sender_Policy_Framework

''' EASTER MAINTENANCE '''
24/03/2016

There will be some short outages of some mail/web services over the Easter weekend time to update the operating systems on two of the hosting servers.]]

''' XMAS NEW YEAR 2015 '''
2/12/2015

The eis.net offices will be closed for the Xmas New Year break from Thursday the 24th. of Dec. 2015 to Monday Jan 4th. 2016. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a peaceful holiday, and ready for a big year in 2016.

''' SCHEDULED SERVER MAINTENANCE - PLANNED OUTAGE'''
14/11/2015

There will be an outage of some mail/web services from 2am Brisbane time on 14-Nov-2015 to de-fragment and rearrange drives in two of the hosting servers. It may take up to 2 hours but we are hoping it will go faster than that.

''' POWER COMPANY SUBSTATION FIRE - UNSCHEDULED OUTAGE'''
17/10/2015

A fire at an Energex substation located at Hutton Lane in the Brisbane CBD, caused widespread power outages this morning to about a quarter of the Brisbame CBD, this may have caused interruption to some services.

''' POWER COMPANY WORKS - OUTAGE'''
9/9/2015

The power work mentioned below caused a small unexpected outage this morning, a surge whilst they were working, took out the power supply on a firewall router in the server room which has since been replaced. We apologize for the interruption.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
28/8/2015

The Body Corporate is installing some Power Factor Correction equipment recommended by Energex at 344 Queen Street which will cause the power for the building to be shut off completely

The work will be conducted between the following times:

Wednesday September 9th, 2015: 1:00am - 5:00am

The eis.net hosting servers at 344 Queen Street, have 8 hours standby power which should cover this outage, so we don't expect any service outage.

''' WEBMAIL '''
11/8/2015

eis.net have introduced Roundcube webmail as a modern alternative to the Openwebmail system which we have been running for many years for @eis.net.au users. You can try Roundcube webmail by going to http://roundcube.eis.net.au Openwebmail is still available at http://mail.eis.net.au the same username and password are used for both.

''' XMAS NEW YEAR 2014 '''
5/12/2014

The eis.net offices will be closed for the Xmas New Year break from Wednesday the 24th. of December 2014 to Monday Jan 5th. 2015. Services will still be monitored during that period, email support will be available, phones are to be diverted to the after hours message service and checked periodically. We hope everyone has a good relaxing break, after those recent wild storms, Brisbane certainly needs one!

''' WILD STORMS HIT BRISBANE'''
27/11/2014

According to the ABC new Golf-ball-sized hail has smashed windows and strong winds have flipped aircraft as two storm cells formed a super cell and swept across south-east Queensland.

About 82,000 customers are without power across the region after the severe thunderstorm struck about 4:45pm (AEST)

This has caused interruption to DSL services in many areas hit by the storms. The services should gradually come back up as power is restored.

''' G20-INTERRUPTION-BRISBANE'''
14/11/2014

With the G20 summit of world leaders coming to Brisbane, access to the CBD is severely restricted for security reasons. The eis.net office will be closed on Friday 14/11/2014. Phone will be diverted out of the office and answered as usual.

''' UPDATE- POWER COMPANY WORKS - PLANNED OUTAGE'''
24/2/2014

It seems the Energex substation maintenance only caused a power outage of 7minutes, which probably means they couldn't complete the work and have to reschedule the outage again.

''' POWER COMPANY WORKS - PLANNED OUTAGE'''
16/1/2014

Energex will be undertaking some necessary maintenance work on their substation located within 344 Queen Street.

The work will now be conducted between the following times:

Sunday February 23, 2014: 5:30pm - 1:30am

The eis.net hosting servers have 8 hours standby power which should cover this outage, however if Energex are slow it may cause a shutdown of the web hosting and mail servers. In the past there hasn't been much problem. They do this maintenance every few years.

''' XMAS NEW YEAR 2013 '''
16/12/2013

Our offices will be closed for the Xmas New Year break from Tuesday the 24th. of December 2013 to Monday Jan 6th. 2014. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and Australia wins the Ashes back in the cricket.

''' SCAM EMAILS '''
16/12/2013

We have been alerted to another round of fake emails this time pretending to be from office automation equipment like faxes or scanners. The email contains a .zip file they want you to click on which most likely contains a virus or malware You won't get a legitimate email from eis.net office equipment. The tell tail sign is the address the email is sent from is not really eis.net.au. You have to display message headers in your email program to see that, as it will usually have a fake From: address. In Outlook you normally right click on the message and select Internet Headers from the Options. On Mac Mail you select View ->Message -> Long Headers from the menu at the top of your screen.

''' Unscheduled server scheduled outage '''
29/9/2012

A cabling fault at Fortitude Valley caused a break in connectivity to our Brisbane web hosting servers from some parts of Australia early this morning, this has now been rectified.

''' Mail server scheduled outage '''
6/7/2012

This weekend (7-8 July 2012) there will be a few short outages of the mail server that hosts @eis.net.au mailboxes between 11pm and 12pm Saturday night, as we migrate the contents to another server as part of an upgrade program, to introduce more features, in particular with the webmail side of things.

''' DNSChanger virus alert '''
18/5/2012

Please be advised that a malicious virus - titled DNSChanger - has become an increasing threat within various business computer networks. It is believed that, after 9 July 2012, we are likely to receive an increased number of support calls from infected customers seeking help in connecting to the internet. We recommend that you visit http://www.dns-ok.gov.au and follow the appropriate steps to ensure your systems are not affected.

''' SCAM EMAILS '''
25/3/2012

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information. The tell tail sign is the link to click on is .ms which is the country of Monserat, not eis.net.au. A list of country codes can be found on Wikipedia http://en.wikipedia.org/wiki/List_of_Internet_top-level_domains

Here is an example of the fake email:

From: "Eis.Net.Au" <no-reply@eis.net.au>
Date: 23 March 2012 5:52:50 AM AEST
To: undisclosed-recipients:;
Subject: Admin-Eis.Net.Au

Dear Email User!
Your mailbox has exceeded the set quota limit.You may not be able to send
or receive new mails effect from on the 26th of March 2012, until you
upgrade/increase your quota limit.

Click the following link: http;//accountsupgrades.net.ms and input the vital
information to increase your quota limit.

Thank you for your co-operation.

Admin-Eis.Net.Au
14/344 Queen Street BRISBANE QLD 4000
Website: www.eis.net.au
Copyright (C) 2012 System Administrator.

----

''' XMAS NEW YEAR 2011 ''' 15-Dec-2011

Our offices will be closed for the Xmas New Year break from Friday 23rd of December 2011 to Tuesday Jan 3rd. 2012. Services will still be monitored during that period, and email support will still be available. We hope everyone has a good break, and we don't get a repeat of the QLD floods again early in the new year!

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 16-Jan-2011

Energex have restored power to the Brisbane CBD. All services are back to normal.

''' UPDATE ON BRISBANE FLOOD OUTAGES ''' 14-Jan-2011

We were asked to evacuate 344 Queen Street Tuesday 11th. of January.

Energex started cutting power to sub stations in the Brisbane CBD on the morning of Wenesday the 12th. of January. The power to our data center at 344 Queen Street was cut around 1pm that afternoon. This impacted email and several web hosting services for some time. Power has now been restored but the lifts in the building have been damaged by the flood waters, so people have been asked to work from home.

There are many breaks in telecommunication cables right throughout SE QLD on top of the power outages, so Internet services may still be down in your area. AAPT clients on the Edison exchange should note that some equipment in the exchange has been damaged by the floods, and replacement should be early next week.

''' BRISBANE CBD POWER CUTS DUE TO RISING FLOOD WATERS '''

11th of Jan 2011
ENERGEX on standby to switch off some of Brisbane CBD – REVISED

ENERGEX has revised its Brisbane flood response and crews are on standby to switch electricity off to some low lying areas of Brisbane from 8:30 tomorrow morning (12 Jan 2011) for safety reasons.

This area is identified by Brisbane City Council flood mapping along the Brisbane River and its tributaries.

CBD areas will be shut down progressively as floodwaters rise. ENERGEX says the decision to shut power off is never taken lightly and is only undertaken as a safety precaution.

The outages could impact approximately 100,000 customers with restoration times dependent on the rate that floodwaters recede and the amount of possible damage caused to electrical equipment.

Similar safety plans were implemented by ENERGEX earlier this week in Gympie.

This evening just after 11pm ENERGEX also commenced the de-energisation of parts of Ipswich CBD in preparation for flood inundation.

Affected areas will be re-energised on a case-by-case basis and only if it is safe to do so. Some areas could be without power for extended periods.

More information about flood prone areas can be found on the Brisbane City Council and Ipswich City Council websites.

ENERGEX is also urging people with medical conditions that rely on electrical-powered equipment, as well as refrigerated medications, to keep in close contact with their medical practitioner and seek advice.

ENERGEX is also asking any customers who see damaged or threatened power infrastructure to stay well clear and to call ENERGEX’s priority line on 13 19 62.

The public is also being urged to keep out of flood waters near any electrical equipment and stay away from fallen powerlines.

ENDS

----

''' CHRISTMAS BREAK 2010 '''

This year our office will be closed for Christmas/New Year break from 2pm Friday 24/12/2010 until Tuesday 4/1/2011. The network will be monitored as usual during that period, problem reports can be directed to support@ eis.net.au. We hope you enjoy the holiday break, and also hope that Australia wins the cricket.

----

''' ADSL INTERUPTION''' 30/08/2010

There will be a small scheduled 5min. interruption to ADSL services at 6:30pm whilst a router is upgraded. We apologize for the disruption, hopefully most people will be on the way home from the office. Everything should come up by itself without intervention.

----

''' PHASE OUT OF BRISBANE ONLY DIALUP NUMBER '''

From the 1-Jul-2010 we will be phasing out the old Brisbane only modem dialup number 3307-9800 in favor of a new national roaming number 0198-331-202 which is a local call all around the country. Please make sure you have switched over to the new number to prevent interruption of the service.

----

''' MORE SCAM EMAILS '''
8/9/2009

We have been alerted to another round of fake support emails asking for personal details. Don't reply to this type of email. Just delete it. You won't get an email from eis.net staff asking for passwords and other sensitive information.

Here is an example of the fake email:

From: "SUPPORT TEAM 2009" <techsupport@eis.net.au>
To: undisclosed-recipients:;
Sent: Tue, 24 Mar 2009 16:57:44 +0530 (IST)
Subject: Confirm Your Email Address

Dear eis.net.au Subscriber,
We would like to inform you that we are currently carrying out scheduled
maintenance and upgrade of our webmail service and as a result our email
client has been changed and your orignal password will be reset. We are
sorry for any inconvenience caused.
To complete your eis.net.au email account, you must reply to this email
immediately and enter your password here (*********)
***********************************************************
CONFIRM YOUR EMAIL IDENTITY BELOW
E-mail Username : ......... .....
E-mail Password : ...............
Date of Birth : ................
Country or Territory : .........
***********************************************************
Failure to do this will immediately render your email address deactivated
from our database.

----

''' OFFICE PHONES OUTAGE '''

20/04/2009 9am
There is some sort of problem with the AAPT sub exchange in our building that is effecting all the phones lines that use AAPT ISDN. Apparently they "upgraded a switch at they Riverside center" on the weekend which cause the fault. The fault has been reported to AAPT an hopefully they will have it sorted out this morning. This also effects the old modem dialup lines on 0733079800 hopefully most people are using our national dialup modem number 0198-331-202 don't forget to put your full @eis.net.au email address as the username when using the 0198-331-202 number.

----

'''INTERUPTION''' 10/12/2008

A large power surge in the Brisbane CBD about 7:30pm Wed 10/12/2008 might have interrupted some users broadband services. Usually switching the power off on the broadband router for a few minutes and back on should be enough to get things going again.

----

'''EMAIL FRAUD''' 27/8/2008

We have received several reports of eis.net users getting the following fraudulent email this morning 27/8/2008 if you get the message don't respond it's juast a scam to get your username and password. We would never ask for that sort of thing in an email like that.

Dear: eis.net.au Users,
We are currently carrying-out a maintenance
process to your eis.net.au account. To
complete this process you must reply to this
email immediately by entering your User Name
here (*********),and password here (*********)
if you are the rightful owner of this account.
This process we help us to fight against spam
mails.Failure to summit your password will render
your email address in-active from our database.
You can also confirm your email address by logging
into your account at:http://webmail.eis.net.au/
NOTE: You will be send a password reset message
in next seven (7) working days after undergoing
this process for security reasons.
Thank you for using eis.net.au!
EIS.NET.AU SUPPORT TEAM.

----

'''SMALL OUTAGE''' 26/8/2008

Expect a small half hour outage for some hosting customers 10:00pm 26/8/2008 as some equipment is relocated from the Riverside data centre.

----

'''POWER OUTAGE AT AAPT BRISBANE EXCHANGE''' 6/12/2007

About 9am Thur 6nd. Dec. 2007 a UPS failure cut a fibre toptic link to the Riverside Center in Eagle Street housing the AAPT telephone exchange and the 3rd Party room for for most major ISP's in the Brisbane CBD where they house equipment for [http://en.wikipedia.org/wiki/Peering peering] and [http://en.wikipedia.org/wiki/IP_Transit_%28Internet%29 IP Transit]. This caused access to the Domain Name and Email Servers at 344 Queen street to be un-contactable for approx 55min. until power was restored.

----

'''VIRUS UPDATES'''

There are tens of thousands of nasty computer viruses out there now a days, mostly on Microsoft Windows which is by far the most common system people have, and it is always good to keep your virus software up to date on a daily basis. Here are a few links to Anti-virus software vendors to keep you abreast of the latest virus definitions.

* [http://www.symantec.com - Norton Anti-Virus Software]
* [http://www.vet.com.au - Vet Anti-Virus Software]
* [http://www.sophos.com - Sophos Anti-Virus Software]
* [http://www.mcafee.com - McAfee Anti-Virus Software]
* [http://free.grisoft.com/doc/2/lng/us/tpl/v5 - AVG Anti-Virus Software Free for Windows]

----

BlueOnyx

2016-08-19T19:09:49Z

Ernie:

[[Image:BlueOnyx.png|200px]] [[Image:RaQ.gif|200px]]

'''What is BlueOnyx?'''

BlueOnxy is the name of the project for porting Cobalt management software as used on the Sun/Cobalt RaQ550 servers, which has been released as open source software, to other hardware. This project started in June of 2003, by Cobalt Users Group, and is now used widely under the name of BlueOnyx which we host on top of the CentOS or Scientific Linux distributions.

eis.net offers web site hosting on Sun/Cobalt derived BlueOnyx servers.

----

'''What are the benefits Of BlueOnyx hosting?'''

* The Sun Cobalt Server Desktop is an intuitive, easy-to-use Web-based GUI that shields the user from the complexity of the underlying Linux operating system. The Sun Cobalt Server Desktop provides end users with a simple yet powerful interface to manage and modify virtual sites.

Bottom line is a web hosting solution that offers the following traits: reliability, economics, simplicity, and flexibility.

'''What features do the BlueOnyx servers have?'''
[[Image:Bq_users.png|200px|right]]
* Journaling Linux file system
* Apache Web server
* Virtual Hosting Services: named-based and IP-based
* Support for Server Side Includes (SSI)
* JavaServer™ Pages
* CGI, Perl and PHP 5 scripting
* SMTP, IMAP4, POP3, APOP email protocol support
* Mailman mailing-lists server
* ProFTP File transfer protocol (FTP) server
* SSH server
* Telnet server
[[Image:Webalizer.png|200px|right]]
* NTP client support
* PAM/ Shadow Passwords
* Uninterruptible Power Supply support
* Spamassassin
* ClamAV Anti Virus
* Webalizer statistics

The RaQ550 has now ceased production, we migrated RaQ550 users across to BlueOnyx hosting.

----

'''How much does BlueOnyx Hosting cost?'''

'''Business pack'''

$540 per year for single web site which includes:

* 10,000MB disk storage for your site
* 100GB outbound, no inbound quota (1c/MB excess traffic)
* 100 Email Boxes
* Unlimted Email aliases.
* Nightly backup of website.
* Wordpress database driven content management.
All prices are in Australian dollars and include GST

----

'''Starter pack'''

$265 per year for single web site which includes:

* 2,000MB disk storage for your site
* 10GB outbound, no inbound quota (1c/MB excess traffic)
* 10 Email Boxes
* Unlimted Email aliases.
* Nightly backup of website.
* Wordpress database driven content management.
All prices are in Australian dollars and include GST

----

'''How do I order?'''

1. Download either [http://www.eis.net.au/pages/applications/Business_web_hosting.pdf Business pack] or the [http://www.eis.net.au/pages/applications/Starter_web_hosting.pdf Starter pack] application forms.

2. Fax it back to us and our support staff will contact you with instructions on how to upload your website and database.

BlueOnyx

2016-08-19T19:07:05Z

Ernie:

[[Image:BlueOnyx.png|200px]] [[Image:RaQ.gif|200px]]

'''What is BlueOnyx?'''

BlueOnxy is the name of the project for porting Cobalt management software as used on the Sun/Cobalt RaQ550 servers, which has been released as open source software, to other hardware. This project started in June of 2003, by Cobalt Users Group, and is now used widely under the name of BlueOnyx which we host on top of the CentOS or Scientific Linux distributions.

eis.net offers web site hosting on Sun/Cobalt derived BlueOnyx servers.

----

'''What are the benefits Of BlueOnyx hosting?'''

* The Sun Cobalt Server Desktop is an intuitive, easy-to-use Web-based GUI that shields the user from the complexity of the underlying Linux operating system. The Sun Cobalt Server Desktop provides end users with a simple yet powerful interface to manage and modify virtual sites.

Bottom line is a web hosting solution that offers the following traits: reliability, economics, simplicity, and flexibility.

'''What features do the BlueOnyx servers have?'''
[[Image:Bq_users.png|200px|right]]
* Journaling Linux file system
* Apache Web server
* Virtual Hosting Services: named-based and IP-based
* Support for Server Side Includes (SSI)
* JavaServer™ Pages
* CGI, Perl and PHP 5 scripting
* SMTP, IMAP4, POP3, APOP email protocol support
* Mailman mailing-lists server
* ProFTP File transfer protocol (FTP) server
* SSH server
* Telnet server
[[Image:Webalizer.png|200px|right]]
* NTP client support
* PAM/ Shadow Passwords
* Uninterruptible Power Supply support
* Spamassassin
* ClamAV Anti Virus
* Webalizer statistics

The RaQ550 has now ceased production, we will be gradually migrate RaQ550 users across to BlueQuartz hosting so they experience the same familiar user interface.

----

'''How much does BlueOnyx Hosting cost?'''

'''Business pack'''

$540 per year for single web site which includes:

* 10,000MB disk storage for your site
* 100GB outbound, no inbound quota (1c/MB excess traffic)
* 100 Email Boxes
* Unlimted Email aliases.
* Nightly backup of website.
* Wordpress database driven content management.
All prices are in Australian dollars and include GST

----

'''Starter pack'''

$265 per year for single web site which includes:

* 2,000MB disk storage for your site
* 10GB outbound, no inbound quota (1c/MB excess traffic)
* 10 Email Boxes
* Unlimted Email aliases.
* Nightly backup of website.
* Wordpress database driven content management.
All prices are in Australian dollars and include GST

----

'''How do I order?'''

1. Download either [http://www.eis.net.au/pages/applications/Business_web_hosting.pdf Business pack] or the [http://www.eis.net.au/pages/applications/Starter_web_hosting.pdf Starter pack] application forms.

2. Fax it back to us and our support staff will contact you with instructions on how to upload your website and database.